Sample Training for Small Business

Here’s a sample list of customised training programs a business coach could offer to small–medium-sized businesses (SMEs). These can be packaged as workshops, online modules, or 1:1 coaching frameworks.

Customised Training Programs for SME Clients

1. Leadership & Management Training

  • Essential Leadership Skills for SME Managers

  • Leading High-Performance Teams

  • Building Accountability Systems

  • Emotional Intelligence for Leaders

  • Managing Conflict & Difficult Conversations

2. Business Operations & Systems

  • Process Mapping & Workflow Optimisation

  • Implementing SOPs (Standard Operating Procedures)

  • Time Management for Busy Owners

  • Introduction to Lean & Continuous Improvement

  • Building Scalable Business Systems

3. Strategic Planning & Growth

  • Strategic Goal Setting for SMEs

  • 90-Day Business Planning Workshop

  • Business Model Refinement & Value Proposition Design

  • Creating Competitive Advantage

  • Expansion & Scale Strategies

4. Sales Training

  • Sales Fundamentals for Small Teams

  • Structured Sales Process Development

  • Prospecting & Lead Generation Skills

  • Sales Objection Handling & Closing Techniques

  • Customer Relationship Mastery

5. Team Development & Culture

  • Recruitment & Onboarding Systems

  • Building a Strong Workplace Culture

  • Staff Performance Management

  • Employee Engagement & Retention Strategies

  • Workplace Communication Skills

6. Customer Experience & Service

  • Customer Service Excellence

  • Creating a Customer-Centric Business

  • Complaint Handling & Recovery Training

  • Customer Journey Mapping

  • Quality Service Standards Workshop

 7. Mindset & Personal Effectiveness

  • Owner Mindset & Resilience Training

  • Stress Management for Business Owners

  • Confidence & Leadership Presence

  • Goal Achievement & Habit Building

  • Work–Life Balance for Entrepreneurs

 

8. Digital Tools & Technology

  • Digital Transformation for Small Business

  • Productivity Tools (CRMs, project management apps)

  • Cybersecurity Basics for SMEs

  • Using Data for Better Decision Making

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